Hosted-Support-System

Support and Billing Tools

Support and Billing Tools

Hosted Support Ticket System

Choose your billing cycle.
  • User login, forgot password and reset password options.
  • Reset password link sent to user email.
  • User registration and activation.
  • Activation code will send to user email.
  • User dashboard.
  • Totally secured system (SQL injection, XSS, CSRF).
  • User profile, change password and update profile image.
  • Knowledge Base
  • List of articles separated by categories.
  • Manage articles and categories.
  • Articles and categories position ordering by drag and drop.
  • Search suggestions on search article in frontend.
  • Filter articles in admin side.
  • Option to vote articles in frontend.
  • FAQ
  • List of FAQs separated by categories.
  • Manage FAQs and categories.
  • FAQs and categories position ordering by drag and drop.
  • Filter FAQs in admin side.
  • Tickets
  • List of tickets separated by categories.
  • User can submit tickets.
  • User can attach file with ticket.
  • User can list and filter submitted tickets.
  • User can view and reply for tickets.
  • Admin and Support Manager can assign tickets to Support Agents.
  • Drag and drop option for keep order of ticket categories.
  • Admin users can reply to tickets based on assigned tickets.
  • Option to update ticket status.
  • Users
  • Option to manage users to specific roles.
  • Option to block/unblock users to accessing site.
  • User based permissions, which gives special permission to admin users rather than role based permission.
  • Settings
  • Site settings for updating site related information such as name, logo and more.
  • Social media settings for updating social media links.
  • SEO settings for updating basic SEO information.
  • Role based permission for allocating permission to specific role.
  • App settings for basic app configuration.
  • Email settings and Email templates
  • Fully branded , You just set an A record to our specified IP Address .

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